Refund policy

πŸ‘‡

πŸ“„ Return & Exchange Policy

Last updated: 28 april 2026

AtΒ SANITURA.COM, we aim to provide quality products and a smooth shopping experience. Please read our policy carefully before placing an order.

πŸ” Returns

We only accept returns under the following conditions:

  • The item is damaged, defective, or incorrect
  • You notify us within [3–7] days of delivery
  • The product is unused and in original packaging

If your return is approved, we will offer:

  • Replacement, or
  • Refund (depending on the situation)

πŸ”„ Exchanges

We offer exchanges in the following cases:

βœ… With Valid Reason (Defect / Issue)

  • If the product has a fault or issue, we will exchange it
  • In such cases, delivery charges may be covered or adjusted (depending on situation)

⚠️ Without Reason (Change of Mind)

  • If you want to exchange due to change of mind, size, color, or preference:
    • Exchange is allowed
    • Delivery charges will be applied

🚚 Delivery Charges Policy (Important)

  • No reason / Change of mind: Delivery charges will be applied
  • Exchange (even without any issue): Delivery charges will be applied
  • Return due to defect: Charges may be covered depending on case

❌ Non-Returnable Items

We do not accept returns for:

  • Used or damaged items (not caused by us)
  • Products without original packaging
  • Items reported after the allowed time

πŸ“¦ Exchange Process

  1. Β Contact Information

    For any questions, contact us:
    πŸ“§ Email: infosessofficial@gmail.com
    πŸ“ž Phone: +92 320 1245943

  2. Share:
    • Order number
    • Product issue (if any)
    • واآح pictures (clear photos)
  3. Our team will guide you through the next steps

⏳ Processing Time

  • Exchange requests are processed within [2–5 business days]

⚠️ Important Note

By placing an order, you agree to this policy.